PLEASE READ CAREFULLY:

The contract is with Western & Oriental Travel Limited, trading as Regent Holidays, who are the holders of Civil Aviation Authority ATOL licence No 6094. All air holidays in this brochure are fully ATOL protected (UK residents only). Regent Holidays accepts bookings subject to the following conditions:

 

INTRODUCTION:

Regent Holidays, specialise in holidays to ‘unusual destinations’, many of which still remain relatively underdeveloped and without the facilities and service levels found in West European countries. We do our best to provide exactly what our customers order. We must point out that this type of holiday necessarily carries a risk that accommodation, transportation schedules and other parts of the holiday will be subject to alterations beyond our control and occurring at short notice. We regard this as a necessary feature of such holidays, but we recognise that some travellers would prefer a more ‘conventional’ package holiday. If you book with Regent Holidays we will do our best to provide you with the holiday you booked, in every detail but you must accept that changes may occur and local difficulties outside our control may arise.

 

YOUR HOLIDAY CONTRACT:

When you make a booking you guarantee that you are over 18 years and have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as payment has been accepted and a confirmation invoice has been issued. It is your responsibility to check this carefully to confirm it matches what has been booked. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish.

 

TO SECURE YOUR BOOKING:

We require a completed booking form with the necessary deposit before we can proceed. A deposit of GBP100 per person is required but we retain the right to vary this as we see appropriate. Any additional deposit paid by you is subject to the same cancellation conditions as the standard deposit amount. However, in cases where airline policy dictates that tickets have to be issued within 72 hours or 14 days of reservations being made, we reserve the right to request an increase in the amount of deposit payable. You will be informed of this at time of enquiry. Tickets, once issued are non-refundable. Clients booking by telephone, email or facsimile will be deemed to have read the booking conditions and to have signed the declaration on the booking form. Regent Holidays reserves the right to decline any booking at their discretion.

 

PAYMENT FOR YOUR HOLIDAY:

We hold your deposit towards the full cost of the holiday. The full cost must be received by us not less than 10 weeks before departure date. In the case of holidays booked less than 10 weeks before departure the full cost must be received by us within 7 days of our sending written confirmation and invoice, or such shorter time as we may specify. In the case of non-payment of balance by the due date we reserve the right to cancel your booking and retain your deposit.

 

YOUR HOLIDAY PRICE:

We will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange date variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive a full refund (except insurance premiums and any amendment fees). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. Prices in this brochure were calculated using the exchange rate quoted in the Financial Times Guide to World Currencies on the 28th November 2007 of

£1 = $1.97 and £1 = €1.38

 

IF YOU CHANGE YOUR BOOKING:

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost best to make these changes but it may not always be possible. Any request must be made in writing from the person who made the booking or your travel agent. You will be asked to pay an administration fee of £50 per person, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made.

NOTE: Certain travel arrangements (e.g. our contracted air fares) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangement.

 

IF YOU CANCEL YOUR HOLIDAY:

You or any other member of your party, may cancel your travel arrangements at any time. Written confirmation from the person who made the booking or your travel agent on your behalf must be received at our office. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum as show before. These are calculated according to the date when we receive written notification of cancellation. The charges are based upon a proportion of the total cost of the holiday, as on our invoice excluding non-refundable air tickets already issued, air taxes and visas, as follows:

 

 

The penalties are in addition to the non-refundable elements of the booking which have been contracted on your behalf and notified to you.

If the reason for your cancellation is covered under the terms of your insurance policy, you will be able to reclaim these charges.

 

IF WE CHANGE OR CANCEL YOUR HOLIDAY:

It is unlikely that we will have to make any changes to your booked travel arrangements, but we do reserve the right at any time to make changes to your holiday arrangements including flights, accommodation, transport or services. Such changes are often minor (e.g. a flight time change of less than 12 hours, change of accommodation of a comparable standard etc), but if not, we will advise you or your travel agent as soon as reasonably possible before your departure. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us; if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

 

In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. The carrier will be stated on the confirmation invoice.

 

Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change.

 

 

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

 

FORCE MAJEURE:

We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by force majeure. In these booking conditions force majeure means any event which we or our agents overseas could not, even with all due care, foresee or avoid. Such circumstances may include war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions and unavoidable technical problems with transport.

 

PASSPORTS AND VISAS:

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates. All passports should be valid for at least six months after the date of your return. Please ensure that you have enough clear pages in your passports for any relevant visas. Also note that children must have their own passport. It is very important that the name in your passport matches the name that appears on your flight ticket. We will offer assistance and advice in obtaining visas and permission to enter countries as we can but we cannot in any circumstances be responsible if you or members of your party are not granted a visa or are refused entry into any country. We will not accept any responsibility or refund any money in cases where you are unable to travel because of an invalid or mislaid visa or passport.

 

OUR RESPONSIBILITIES TO YOU:

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards. Please remember that the appropriate standards will be those prevalent in your destination which may not be the same as Western standards. If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

 

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

(a) The contractual terms of the companies that provides the transportation for your travel arrangements. These terms are incorporated into this contract; and

(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

 

You can ask for copies of the transport companies' contractual terms, or the international conventions, from our office: Western Oriental, trading as Regent Holidays.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Please note that in cases of delays any refreshments/compensation rests entirely with the airline. Also reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set within these booking conditions. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk.

 

YOUR RESPONSIBILITIES TO US:

(a) If you have a problem during your holidays, please inform our local representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Operations Manager. Please keep your letter concise and to the point as this will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this simple procedure we will be deprived of opportunity to investigate and rectify your compliant whilst on holiday and this may affect your rights under this contract.

(b) Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates. All passports should be valid for at least six months after the date of your return. We will offer assistance and advice in obtaining visas and permission to enter countries as we can but we cannot in any circumstances be responsible if you or members of your party are not granted a visa or are refused entry into any country. We will not accept any responsibility or refund any money in cases where you are unable to travel because of an invalid or mislaid visa or passport.

(c) It is your responsibility to arrange suitable personal travel insurance cover. We will provide you with details of a suitable policy. If you decide not to take this, you must provide us with details of your own cover before departure. We reserve the right not to issue travel documents in the absence of this information.

 

EXCURSIONS:

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

 

TAILOR-MADE HOLIDAYS:

Please note that all arrangements booked and confirmed by the company which are made independently of those detailed in the brochure/website also require a completed, signed booking form and shall be governed by these booking conditions. Some countries now require additional passenger information (API). This information is compulsory and is required by authorities. It is essential that all clients provide the API prior to travelling. Failure to provide this information may result in you being denied boarding for your flight or entry to the country.