Our Company
Regent Holidays has supplied specialist tour and travel destinations since 1970 and was amongst the first companies to offer tours of Russia, Ukraine, Central Asia, Albania, North Korea, Iceland & Greenland.
Regent Holidays is a trading name of Western & Oriental Travel Limited. Our ATOL licence number is 10417.
Registered in England: 07558669. Registered Office: 4 Red Lion Court, Alexandra Road, Hounslow, TW3 1JS
VAT Number: 108 9990 72
Holidays that include flights booked by Regent Holidays are bonded by our ATOL licence, so your money and holidays are protected. We also fully comply with the bonding requirements of ABTA - The Travel Association (formerly the Association of British Travel Agents). Our ABTA number is Y1152.
Regent Holidays is part of Western & Oriental Limited. Also part of Western & Oriental Limited is sister company Western & Oriental Travel offering personally designed holidays to over 150 countries around the world. Their knowledgeable staff have travelled to almost every corner of the globe and will ensure that no detail is left untouched when you travel with them.
Please contact destination specialists at Western & Oriental Travel for details of the following or visit www.WandOtravel.com
| Luxury holidays to the Arabian Gulf | Tel:020 7666 1211 |
| Luxury holidays to the Caribbean | Tel:020 7666 1214 |
| Luxury Family Holidays | Tel:020 7666 1230 |
| Luxury Holdiays to The Far East | Tel:020 7666 1213 |
| Authentic Ranch Holidays | Tel:020 7666 1217 |
| Luxury Holidays to India | Tel:020 7666 1212 |
| Luxury Holidays to Europe | Tel:020 7666 1218 |
| Luxury Holidays to the Indian Ocean | Tel:020 7666 1210 |
| Luxury City Breaks | Tel:020 7666 1218 |
| Luxury Experiences | Tel:020 7666 1216 |
We are a Member of ABTA, membership number Y1152. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found on ABTA’s website.
The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences.
The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
All package holidays that you buy from us that do not include a flight or for other individual travel elements that you buy from us (eg accommodation only, car hire etc) are also protected with your security provided by way of a bond held by ABTA. Protection applies to all UK citizens , except residents of Channel Islands and Isle Of Man / or whose journey commence from these points.
Layden House
76-86 Turnmill Street
London
EC1M 5LG
